Answering 911, Life In the Hot Seat

Answering 911: Life in the Hot Seat by Caroline Burau
My rating: 3 of 5 stars

NOTE - This book was poorly edited and there are countless spelling mistakes and errors.

NOTE - This book really could have only been 156 pages long the last 47 pages were not really crucial to the story and were more of a tirade/rant about the pros and cons of being a 911 dispatcher. I think this subject matter is demonstrated clearly in the stories and encounters the author shares with the readers.

At first when I started reading this book I was thinking of changing careers and that this was something I could go to school for and learn how to do. I was unsure of all the complexities and roles that the job truly entailed until reading this book. Now that I have read the book there is NO ABSOLUTE WAY IN HELL that I could ever do this job. It is high stress, high octane 100% of the time. The author showed when you are at work you cannot think enough about work and when you are away from work you can't think enough about work. Some of the situations, although incredibly real, were mind blowing to say the least and even the smartest individual may not have an idea as to how to handle the situation. There were a lot of good mini stories that captured various parts of the job of a 911 dispatcher that made this book worth reading, so if you can excuse the editorial mistakes and the extra filler pages please give this book a try it's very interesting at the core.

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